Contact information

Contact Information

Last Updated: 14 August 2026

1. Our Commitment to Transparency

At Babdii, we value your trust and are committed to providing clear and accessible communication channels. As a responsible business operating within the European Union market, we provide the following contact details in compliance with EU consumer protection regulations.

2. Our Business Details



Legal Business Name [Insert Your Registered Business Name]
Trading As Babdii
Registered Address [Insert Full Registered Address, e.g., 123 High Street, London, SW1A 1AA, United Kingdom]
Company Registration Number [Insert Companies House Number, e.g., 12345678]
VAT Number [Insert VAT Number, e.g., GB123456789]
Email care@babdii.com
Phone Number [Insert Phone Number, e.g., +44 20 1234 5678]
Business Hours Monday – Friday: 9:00 AM – 6:00 PM GMT

3. Contact Methods

By Email

For all inquiries, including returns, exchanges, order tracking, and general questions, please email us at:

care@babdii.com

We aim to respond to all email inquiries within 24 business hours.

By Phone

For urgent matters, you can reach our Client Services team by phone:

[Insert Phone Number, e.g., +44 20 1234 5678]

  • Available Monday – Friday, 9:00 AM – 6:00 PM GMT.

  • Please note that phone lines may be busier during peak periods.

By Post

For formal correspondence or returns, please write to us at:

Babdii
[Insert Full Registered Address, e.g., 123 High Street, London, SW1A 1AA, United Kingdom]

Important: Please do not send returns or valuable items by post without first contacting us at care@babdii.com to obtain a Return Merchandise Authorisation (RMA) number and specific return instructions.

By Contact Form

You can also reach us by using our online contact form available on our website at:

[Insert Link to Your Contact Form Page]

Please allow 24–48 hours for a response when using the contact form.

4. EU Consumer Protection Compliance

In accordance with EU Consumer Rights Directive (2011/83/EU) and relevant UK consumer protection laws, we provide the following information to ensure you are fully informed before making a purchase:

  • Right of Withdrawal: You have the right to withdraw from your purchase within 30 days of receiving your order. Please refer to our Returns & Refunds Policy for full details.

  • Complaints: If you have a complaint, please contact us directly at care@babdii.com. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days.

  • Alternative Dispute Resolution (ADR): If we are unable to resolve your complaint, you may seek alternative dispute resolution through:

    • European Commission Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr/

    • UK Alternative Dispute Resolution Providers: [Insert relevant ADR body, e.g., The Retail Ombudsman]

5. GDPR & Data Protection

We take your privacy seriously. Babdii is registered under the UK General Data Protection Regulation (UK GDPR) and complies with all applicable data protection laws.

  • Data Controller: Babdii is the data controller for all personal information collected on this website.

  • Data Protection Officer (DPO): For any data protection inquiries, please contact us at care@babdii.com with the subject line "Data Protection Inquiry".

  • Privacy Policy: For full details on how we collect, use, and protect your personal data, please refer to our Privacy Policy available on our website.

6. Regulatory Information



Regulatory Body Details
UK Data Protection Authority Information Commissioner's Office (ICO) – Registration Number: [Insert ICO Number]
UK Consumer Protection Citizens Advice Bureau / Trading Standards
EU Representative (if applicable) [If you have an EU representative, insert details here]

7. Summary of Customer Rights

As a consumer purchasing from Babdii, you have the following rights under EU and UK law:

  • Right to Information: You must receive clear information about the product, price, and delivery before purchase.

  • Right of Withdrawal: You may cancel your order within 30 days of receipt (subject to exceptions).

  • Right to a Remedy: You are entitled to a repair, replacement, or refund for faulty or misdescribed products.

  • Right to Complain: You have the right to lodge a complaint with a consumer protection authority in your country.

8. Contact Us

If you have any questions about this Contact Information page, our policies, or your rights as a consumer, please do not hesitate to reach out:

  • Email: care@babdii.com

  • Phone: [Insert Phone Number]

  • Address: [Insert Full Registered Address]